In March I ordered a Bryce Harper Philadelphia Phillies jersey pin for my collection. It came from the official Phillies shop, and looked just like this on the item page.
When the pin arrived, something was missing. No facsimile signature. I thought to myself, no big deal. Perhaps between the time I ordered it and the time it shipped they decided not to include the facsimile signature. The image on the item page was a mock-up anyway, and not an actual image of a pin.
But then I saw this pin popup on eBay. Its one with a facsimile signature.
I contacted the Fanatics Phillies shop. Within the chat window I questioned as to what happened to the advertised pin with the facsimile signature. Why would you advertise a pin with the facsimile signature, and then send one without it? Clearly they have pins containing the signature. Without any response I was quickly cut-off from chatting with the customer service representative.
A few moments later, I received an e-mail from them saying they plan to fix my order. After a couple of days, look what showed up. A fixed order in my book would mean receiving a pin with the facsimile signature. Instead, they sent the same exact pin. No signature.
My next move was to contact the pin’s manufacturer – WinCraft. On the WinCraft website they show the pin with the facsimile signature just like the Fanatics Phillies shop. In fact, it’s item #94232019.
In talking with their customer service representative I was told they were going to send me a new pin. I had a good feeling about this one. But then the package arrived and it turned out to be the same pin again.
On the bright side I ended up with three pins for the price of one. That wasn’t really my goal. Why did they make two versions of this pin? How and where do you get the pin with the facsimile signature? Even though the pin with the facsimile signature is advertised, it certainly isn’t the one you get. The Fanatics Phillies shop no longer has them listed for sale. Nobody seems to be paying any attention!!!
My best guess is that the pin containing the facsimile signature was made only available in-person somewhere like Citizens Bank Park. They just chose to use the same image for online sales. A little misleading if you ask me.
Filed under: Fun | Tagged: attention, bryce, for, harper, nobody, of, one, pays, pins, price, the, three | Leave a comment »
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