Topps Customer Service Makes Good On Goof

No company is perfect.  Mistakes are bound to be made.  How those mistakes are handled are what make or break their customer service department.  Ask any collector about their experience with a card manufacturer’s customer service, and you’re guaranteed to be flooded with great stories and horrific ones.  With the internet overloaded with so much negativity towards company’s customer service, I’d like to share a positive experience.

On August 21, 2017 I purchased card #504 from the 2017 Topps Now set celebrating the 1st MLB Little League Classic At Historic Bowman Field.  This was such a cool game that took place at a stadium that isn’t far from me, and I visit a few times every summer.  I had to have one of these cards.  I placed my order and eagerly awaited for my card to arrive.  When the package showed up, I dove into it like a child on Christmas morning.  But there was a little problem.  Inside was card #503 of Bartolo Colon commemorating him being the 18th player in MLB history to defeat all 30 clubs.  Definitely not the card I purchased.  The receipt had the correct card listed though.

I fired an e-mail off to the Topps Store (storehelp@topps.com) and explained to them what had happened.  That was a Friday night right before a three day holiday weekend.  The following Wednesday I received an e-mail back from a Topps customer service representative.  In the message they informed me that a replacement card had been ordered, and they supplied me with a prepaid FedEx label so I could ship the incorrect card back.  Not long after they received the Bartolo Colon card, my correct card arrived.

A big thank you to the Topps customer service team for taking care of this so promptly.  If you ever find yourself in a similar situation, I suggest following the same steps I took.

It was announced that the Phillies and Mets will play in the 2nd MLB Little League Classic next year on August 19, 2018.  We should see another Topps Now card for this.  Relics and autographs from this game would be great.  I’d also like to see a Topps Now card next year celebrating the Phillie Phanatic’s 40th birthday.  We have yet to have a Topps Now card featuring a mascot.

Advertisements

2017 Topps Now Predictor: MLB Little League Classic – August 20th

 photo toppsnowlogo_zpstj6hfku6.jpg

Rumors were confirmed this week that the Pittsburgh Pirates and St. Louis Cardinals will play a regular season game in Williamsport, PA this year.  The game will take place on August 20th, right in the middle of the Little League World Series.  It’ll be broadcast on ESPN’s “Sunday Night Baseball”, and played at BB&T Ballpark at Historic Bowman Field.  Based on the official press release from the Williamsport Crosscutters, only Little Leaguers and their families will be invited.  Tickets will not be sold to the general public.

The MLB Little League Classic would make for a perfect Topps Now card.  It is right on par with the Fort Bragg game they played in 2016.  I’m predicting that Topps will make a Topps Now card to commemorate this game.  If they do, it would most likely show up for sale on August 21st.  I at least just want to see a base Topps Now card made.  If any of the players do something spectacular, I guess autographs and/or relics won’t be out of the picture.  Whoever pulls the Topps Now Golden Ticket for August 20, 2017 will be due a special gold stamped parallel #’ed/1.

Its not easy to predict who and what will receive a Topps Now card.  This game feels like a sure thing.  Having it take place in my backyard is even cooler.  I visit BB&T Ballpark at Historic Bowman Field almost every summer for a bobblehead night.