Topps Customer Service Makes Good On Goof

No company is perfect.  Mistakes are bound to be made.  How those mistakes are handled are what make or break their customer service department.  Ask any collector about their experience with a card manufacturer’s customer service, and you’re guaranteed to be flooded with great stories and horrific ones.  With the internet overloaded with so much negativity towards company’s customer service, I’d like to share a positive experience.

On August 21, 2017 I purchased card #504 from the 2017 Topps Now set celebrating the 1st MLB Little League Classic At Historic Bowman Field.  This was such a cool game that took place at a stadium that isn’t far from me, and I visit a few times every summer.  I had to have one of these cards.  I placed my order and eagerly awaited for my card to arrive.  When the package showed up, I dove into it like a child on Christmas morning.  But there was a little problem.  Inside was card #503 of Bartolo Colon commemorating him being the 18th player in MLB history to defeat all 30 clubs.  Definitely not the card I purchased.  The receipt had the correct card listed though.

I fired an e-mail off to the Topps Store (storehelp@topps.com) and explained to them what had happened.  That was a Friday night right before a three day holiday weekend.  The following Wednesday I received an e-mail back from a Topps customer service representative.  In the message they informed me that a replacement card had been ordered, and they supplied me with a prepaid FedEx label so I could ship the incorrect card back.  Not long after they received the Bartolo Colon card, my correct card arrived.

A big thank you to the Topps customer service team for taking care of this so promptly.  If you ever find yourself in a similar situation, I suggest following the same steps I took.

It was announced that the Phillies and Mets will play in the 2nd MLB Little League Classic next year on August 19, 2018.  We should see another Topps Now card for this.  Relics and autographs from this game would be great.  I’d also like to see a Topps Now card next year celebrating the Phillie Phanatic’s 40th birthday.  We have yet to have a Topps Now card featuring a mascot.